20 Year Structural Frame Warranty  All products that have a stipulated twenty (20) year warranty, have a twenty (20) year structural warranty against workmanship defects, specifically referring to breakage during normal use. Normal use is defined as the normal use for which the item was designed. For seating, normal use does not include standing on or climbing over the chair. Any product found to be defective while under this warranty will be replaced or repaired, or a refund will be issued wholly at the discretion of Senova Seating, provided the Customer notifies Senova Seating within thirty (30) days of the discovery of the defect. Only the actual item found to be defective will be replaced, repaired or refunded. This warranty does not apply to any product that has been altered, subjected to misuse, abuse, improper cleaning, negligence, or accident.

12 Year Structural Frame Warranty  All products that have a stipulated twelve (12) year warranty, have a twelve (12) year structural warranty against workmanship defects, specifically referring to breakage during normal use. Normal use is defined as the normal use for which the item was designed. For seating, normal use does not include standing on or climbing over the chair. Any product found to be defective while under this warranty will be replaced or repaired, or a refund will be issued wholly at the discretion of Senova Seating, provided the Customer notifies Senova Seating within thirty (30) days of the discovery of the defect. Only the actual item found to be defective will be replaced, repaired or refunded. This warranty does not apply to any product that has been altered, subjected to misuse, abuse, improper cleaning, negligence, or accident.

If Customer wishes to make a claim under the warranty provisions, Customer should contact Senova Seating’s Customer Service Department. Customer should send a photograph, either by e-mail or regular mail. Senova Seating will then determine if an actual sample is needed. If a sample is needed, Senova Seating will arrange for the sample to be sent to the Senova Seating warehouse for inspection. If Senova Seating determines that the product is defective under the warranty provisions, Senova Seating will issue a written Return Authorization. Products CANNOT be returned without written authorization. Authorization for return will be voided if product is not received within thirty (30) days of authorization. If Senova Seating determines that the product is not defective under the warranty provisions, the product will be repaired or replaced at the Customer’s expense, F.O.B. warehouse loading dock. Upon receipt of additional products under the warranty, Senova Seating will repair, replace, or provide a refund only for those products it deems defective under the warranty provisions.

Senova Seating’s obligation under the warranty provisions outlined above is limited to repair, replacement, or refund of the defective item. In no case shall liability under the warranty provisions exceed the original purchase price of the defective item. Senova Seating will not be liable for any unauthorized charges for field repairs. Senova Seating must approve in writing any authorization for charges for field repairs.

If the stipulated warranty is for a period different than twelve (12) years, the above warranty provisions shall apply for the period of the stipulated warranty.

Upholstery Warranty  All Upholstery fabrics are subject to the warranty offered by the respective upholstery mills only. Cuts or tears detected after signing for receipt of upholstered products are not covered. Senova Seating does not warranty quality or durability of materials provided by the Customer (COM – Customer’s Own Material.)

Fabric manufacturers may produce the fabric selected by Customer with variation as to color.